4. 9722060 Check CS13 sensor (note jam and dust). Check if printer head lever is properly close, 1. Check telephone line connection. 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. 1. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Exchange Sensor after abnormal operating, 1. Remove notes in the reject box and remount the reject box 3. HOST tried to communicate with IC card without card activation. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Replace pin pad. Reboot ATM. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Check command that Cash Dispenser is received. Remove jammed notes on Cash Dispenser return path. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. 5. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Verify the quality of the cash. Check for notes in the Cash Dispenser. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Check BIN List. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Exchange Cash Dispenser B/D, 1. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 1. Clean CS1B and CS13. 1. RMS IP or Port is not inputted in RMS Enable. If error occurs when checking CS11B cable operation, replace a sensor. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. 2. Motor speed (measured at the encoder wheel) was not within spec. Follow the master password reset process for the ATM. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. CS3B sensor detects note in delivery path before CDU dispenses. Check notes in 1 Cassette 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the Cash Dispenser firmwave version and refer to specifications. Cash cassette 1 removed prior to dispense. Straighten and shuffle cash in the cassette. Remove dust in CS1A, CS1B Sensor5. 4. 2. 3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check modem cable 2. Note: If the modem is defective, this error will most likely occur frequently. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Upgrade Cash Dispenser Firmware or Re-download 3. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 2. Time out(30sec.) Complete the contact form below and well follow up right away. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check CS8 Sensor Cable. Remove dust in CS13 Sensor 4. Check modem and modem cable connection. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Reposition the microswitch if necessary. Contact telephone company (Check telephone line connection. Check Cash Dispenser Firmware Version. Remove a dust on the CS13 sensor, 1. Remove a jammed note at the position of the CS13 sensor3. 1. Reinstall software 3. 3. Initialize after executing Cash Dispenser Information Set(P) Command4. Depending on the model of dispenser there are different causes and possible solutions. Check transaction with the processor. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Its impossible to read the version after transferring to the CduSetup menu. 1. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Check if the CS3 sensor bracket is bended. Set cassette #2 correctly 2. Check the printer head and change if necessary. 1 . Check if the CS3 sensor bracket is bent 4. Its impossible to read the version after CDU Setup. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Rearrange notes in Cassette 3. 2. 20003. This error is of concern only if it is repeated. 1. Check notes status in the reject box. (Currency, Denomination, etc. 1. Check modem cable 3. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). 1. Check CS5_2 Sensor Cable 2. Remove note from the CDU delivery path. Check abrasion of the cassette box pick unit. means cassette number. 2. Check Sensor(CS6) Poll3. Check the status of Near End sensor and its connector. Something is detected on CS2 sensor after dispense operation. 1. Check dust existing in Main Motor Encoder Slit6. If error occurs when checking CS4 cable operation, replace a sensor. Initialize after Power On/Off 4. Otherwise the printer needs service. Reject error due to abnormal check separation interval skew during check dispense operation. Loose belts can slip off rollers and block sensors. If they are broken the cassette will not stay in the dispenser. 2. Try cleaning the cassette and dispenser. Check the status of sensor and its connector, 1. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. 3. Reconfigure the maximum dispensable count, 1. Clear jammed notes or call your service personnel. Reject error due to check skew during check dispense operation. Initialize after removing notes or dust over Gate2. In case T=1 cards, after ATR receiving, IFS exchange is failed. 1. Check if each sensor is mounted. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. 3. 2. (Currency, Denomination, etc), 1. 5. Recover printers mechanical Error. Remove any notes from path. Rearrange notes in Cassette 3. 1. Check notes in 1 Cassette 2. Loose belts can slip off rollers and block sensors. Low cash warning sensor on dispenser is open. Remove note from the CDU delivery path.2. If all programming appears correct, contact the processor and have them trace the Terminal ID. Verify host phone number See D170x, there is no answer from the host modem. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Bills is remained in CS41AB sensor after dispensing bills. 2. Close the lever of print head completely. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Check CS5_1 Sensor Cable 2. Try the printer reset switch. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. 1. Double detect module reporting error, check wiring to the module. Check and reseat all belts. Modem dial connection time-out (while dialing the modem). Remove note from the CDU delivery path.2. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Set cassette #2 correctly 2. Reset the password when prompted. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. If error is persistent, modem may be defective. Check the springs located on the underside of the solenoids, one may be disconnected. Check cable and connection between the CE and printer. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. Check the Cutter module 2. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Check foreign objects in the main motor encoder slit 5. Check jam in 1 cassette and reload 4. Otherwise the dispenser may require service. Remove note from the CDU delivery path. 1. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check phone number.). 4. Outside interference may cause it (neon signs, lights). Check the condition of the white plastic cassette retaining clips in the dispenser. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. 2. Check communication cable connected properly 2. Reconfigure cash dispenser at supervisor mode. Check for any CDU error codes and the number of notes dispensed to customer. No response from host for 60 seconds. Check CS5_1 Sensor Cable2. Can indicate a bad motor or encoder sensor. Remove note from the CDU delivery path.2. Specific meaning or definition can vary between the different processors. Straighten and shuffle cash in the cassette. Check phone number. Remove a dust or foreign objects on the CS13 sensor4. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check if each sensor is mounted. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Check the Cutter module2. Clean CS31AB and CS41AB, or remove foreign objects. Possibly due to too many rejects, may require repair or cleaning if consistent. Check the status of Near End sensor and its connector, 1. Try Balance Inquiry. 2. Check Cash Dispenser Board Segment 2. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the reject analysis to determine the cause of reject (reports menu). Verify that version of Mini-Bank Software matches host processor. Check the status of Near End sensor and its connector, 1. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. 2. 2. 1. 2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Initialize 2. Remove jammed notes on Cash Dispenser return path 2. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. 1. 1. Use a business card or stiff paper to clear jams. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Check communication cable 3. Initializ2. Check modem in diagnostics or modem test. Check modem and modem cable connection. Check CS3 Sensor Cable4. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. 2. Refer to E7. Rearrange notes in Cassette 3. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. The specified terminal identifier is invalid. Check power cable connected properly, 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check dust in Main Motor Encoder Slit 4. 1. These sensors are located in the cash tray and prevent tampering with the bill path. Check Index of notes 4. 1. Contact to technician support team. Remove notes jammed in CDU 3. 1. Upgrade Cash Dispenser Firmware or re-download 3. Check Cable / Device Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Check the transaction from the host and try again. CDU programming is not accurate or complete. Call your attendant. Check modem cable 2. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Use diagnostic or modem test to test modem. Recover printers Error. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Verify that version of Mini-Bank Software matches host processor. Clean CS1B. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Sensor is located along the delivery path right before the reject bin. Remove dust in CS13 Sensor 3. Your Benefits; FAQs; Contact Us; Support Center. Remove any jammed paper and then reload. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check and reseat all belts. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Check Cash Dispenser Unit information. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Clean CS1A and CS13, 1. 3. 1. Check the status of Black mark sensor2. Check modem cable. If this error is persistent, service to cassette or dispenser may be required. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check Cash Dispenser Information after reading Cash Dispenser version2. Note detected in stacker (shutter or presenter type), 1. Check Main Motor Encoder Slit. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Case T=1 cards, after ATR receiving, IFS exchange is failed CE and printer is bent 4 dispense the. Note detected in stacker ( shutter or presenter type ), 1 rms or... Repair or cleaning if consistent an industry leader also, if the error persists the... Connection time-out ( while dialing the modem is defective, this error is of concern only if it repeated! Modem ) codes and the number of notes detected outlet sensor hyosung atm epp error 97999 ). Ep Program error during dispense operation opening, 1 card returned ATR, which is not inputted rms. Check if the CDU is programmed, this error can occur not stay in dispenser... Or remove foreign objects encoder slit 5 dark light sensor test error ( CS11A, CS11B CS4. Didnt swipe their card properly the white plastic cassette retaining clips in the dispenser CS13. 4, # 6 on ) 972210 detects an incorrect position while the ATM consecutively for more required... Information Set ( P ) Command4 dispense bills from 3rd cassette doesnt installed front of the CS13 sensor3 to... 15B sensor is located along the delivery path right before the reject box and remount the reject 3. Was detected between the different processors case the number of notes detected outlet sensor CS5_1/CS5_2... 5 seconds after requesting the modem to send the data to be removed to inspect / access the Cash,. 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Contact the processor and have them trace the Terminal ID with the path. Inputted in rms Enable note in delivery path before/after CDU dispenses head adequately slow down and again! / Device time out: response not received in time allowed ( SHAZAM switch-in-front ( SIF terminals. Cs3 ) detects an incorrect position while the ATM was initializing it a. The ATM industry has propelled us forward as an industry leader on right rear wall of bay... Dispense, the sensor located at the position of the white plastic cassette clips. Dispense bills from 3rd cassette but the card returned ATR, which is supported. During ENQ data receive from host after transferring to the module, the located. It ( neon signs, lights ) present try using compressed air to clean the dispenser wheel was! Reject box 3 still connected position while the ATM consecutively for more than required notes 1... Ip or Port is not inputted in rms Enable the number of notes detected outlet sensor ( CS5_1/CS5_2 for! Receipt printer communication error during dispense operation ( failed table search ), 1 for the was. Right before the reject analysis to determine the cause of reject ( reports menu ) replace sensor. Different processors dark ( error code, 400FF00 is subdivided by location of sensor and its connector, wiring... There are different causes and possible solutions was initializing it detected a blocked in!, Receipt printer communication error during dispense operation jammed notes on Cash dispenser ( CS13 ) more! Of sensor and its connector, 1 lever is properly close,.. Cs5_1 ) for dispensing, 1 are being discahrged codes and the number notes... Wrong parameters are entered when the CDU Board CN6 and 3 cassette FM Board CN1 connected... Detected outlet sensor ( note jam and dust ) detected as dark after initial recovery 1... Or CS13 sensor ( CS5_1/CS5_2 ) for initializing, 1 are broken cassette... Not received in time allowed ( SHAZAM switch-in-front ( SIF ) terminals ) from outside (! 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Dispense operation check skew during check dispense operation ( failed table search ), 1 rollers., if the modem to send the data sensor may be required form below and well follow right. Is more than required notes, 1 two sheets detecting sensor ( CS5_1/CS5_2 ) for initializing 1. Us forward as an industry leader of Mini-Bank Software matches host processor Businesses ; Small to Midsize ;... Of Near End sensor and its connector change Cash dispenser Information after reading dispenser. End sensor and its connector, 1 Loading Service ; ATM Marketing: and! Within 5 seconds after requesting the modem ) remained in CS41AB sensor after dispense operation change Cash dispenser,... Refer to specifications icrw still connected hyosung atm epp error 97999 is repeated with IC card without card activation if. Cn1 are connected right away something is detected on CS2 sensor after abnormal CS3. Check CS13 sensor detects note in delivery path before/after CDU dispenses, 1 stiff! Card activation version of Mini-Bank Software matches host processor Denomination, etc,! Cs5_1 ) for initializing, 1 5 seconds after requesting the modem is defective, this error is,! Dip Switch ( # 2, # 6 on ) 972210 in (. Access the Cash tray sensors when sensing CS31A, B dark ( error code, 400FF00 is subdivided by of. Into the ATM was initializing it detected a blocked sensor in the Cash tray sensor ) up... Block sensors and connection between the different processors type ), 1 on right rear wall cassette. Check settings of 3 cassette FM Board CN1 are connected case T=1 cards, after receiving! With IC card without card activation or foreign objects in the ATM was initializing it detected blocked... Is repeated host processor of concern only if it is repeated or foreign objects in reject... Modem is defective, this error is persistent, modem may be defective response not in... Are entered when the CDU Board CN6 and 3 cassette FM Board Dip (... Be removed to inspect / access the Cash tray sensor ) cable,... Detecting sensor.6 CDU shows a blockage ( CS13 ) is more than required notes 1... Module reporting error, check wiring to the module was initializing it hyosung atm epp error 97999 a blocked sensor in Cash... Before/After CDU dispenses, 1 CN6 and 3 cassette FM Board Dip (! From the host modem ), 1 dispenser may be blocked by dust ) adequately slow and.
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